FAQ

Any questions?

Please email helpe@ladyepishoppe.com

What is LadyEpi’s Shoppe?

LadyEpi’s Shoppe is an online store specializing in thrifted and upcycled clothing. I rescue secondhand garments and transform them into unique, one-of-a-kind pieces. Every upcycled item is carefully selected and reimagined to give it a new life, making sustainable fashion stylish and accessible. 

Are all items one-of-a-kind?

Most of our handprinted upcycled pieces are unique, meaning no two items are identical. Each thrifted garment is chosen for its potential and then hand-printed or customized to create something special. However, we are expanding into manufactured items with a focus on slow fashion—these pieces will still prioritize sustainability, ethical production, and thoughtful design. Once an upcycled item is gone, it’s gone!

Return & Exchnage Policy

RETURNS AND EXCHANGES ARE NOT AVAILABLE UNTIL FURTHER NOTICE.

All sales are currently final. Thank you for your understanding as I work on making returns and exchanges possible for my shoppe!

Shipping Information

  • We ship domestically and internationally using USPS, UPS and DHL.

  • International customers can place orders, but please note that shipping costs and customs fees vary by country and are the responsibility of the buyer. 

  • Once your order has shipped, you will receive a tracking number via email.

Order Cancellations

  • Only manufactured items can be canceled; handmade items are final sale.

  • Orders may be canceled within 12 hours of purchase. Once processing has begun, cancellations are not possible.

  • To request a cancellation, email helpe@ladyepishoppe.com with your order number as soon as possible.

Change of Address

  • If you need to change your shipping address, please contact us within 24 hours of placing your order.

  • Once an order has been processed and shipped, we are unable to change the shipping address.

  • We are not responsible for packages delivered to an incorrect address due to customer error.

If you have any other questions, feel free to reach out at helpe@ladyepishoppe.com. Thank you for supporting sustainable fashion!