FAQ

What is LadyEpi’s Shoppe?

LadyEpi’s Shoppe is an online store specializing in thrifted and upcycled clothing. I rescue secondhand garments and transform them into unique, one-of-a-kind pieces. Every upcycled item is carefully selected and reimagined to give it a new life, making sustainable fashion stylish and accessible. 

Are all items one-of-a-kind?

Most of our handprinted upcycled pieces are unique, meaning no two items are identical. Each thrifted garment is chosen for its potential and then hand-printed or customized to create something special. However, we are expanding into manufactured items with a focus on slow fashion—these pieces will still prioritize sustainability, ethical production, and thoughtful design. Once an upcycled item is gone, it’s gone!


Return Policy

  • Handprinted and Upcycled Items: Due to the one-of-a-kind nature of these pieces, all sales on upcycled items are final and cannot be returned or exchanged.

  • Manufactured Items: If you purchased a non-upcycled item from our shop (such as branded merchandise), returns are accepted within 14 days of delivery. Items must be unworn, unwashed, and in original condition.

  • To initiate a return for a manufactured item, please email ladyepishop@gmail.com with your order number and reason for return. Return shipping costs are the responsibility of the buyer.

Shipping Information

  • We ship domestically and internationally using USPS.

  • Unfortunately, due to VAT regulations, we cannot ship to the EU at this time.

  • International customers outside the EU can place orders, but please note that shipping costs and customs fees vary by country and are the responsibility of the buyer.

  • Once your order has shipped, you will receive a tracking number via email.

Order Cancellations

  • Only manufactured items may be canceled, if you purchase something handmade it is a final sale.

  • Orders may be canceled within 12 hours of purchase. Once processing has begun, cancellations are not possible.

  • To request a cancellation, email ladyepishop@gmail.com with your order number as soon as possible.

Change of Address

  • If you need to change your shipping address, please contact us within 12 hours of placing your order.

  • Once an order has been processed and shipped, we are unable to make changes to the shipping address.

  • We are not responsible for packages delivered to an incorrect address due to customer error.

If you have any other questions, feel free to reach out at ladyepishop@gmail.com. Thank you for supporting sustainable fashion!